Once your order is placed, you will receive a confirmation on your WhatsApp and registered email address. If you have not received it, please check your spam folder. If you still cannot find it, reach out to us on WhatsApp or email at care@antinorm.co with your registered email ID, phone number, and payment screenshot
Your Order ID is mentioned in the order confirmation message and email sent after successful placement.
Yes, changes can be requested within 3 hours of placing the order or before the order is shipped, whichever is earlier. Please contact us on WhatsApp or email at care@antinorm.co Once the order is shipped, changes cannot be made.
Orders placed during regular periods can be cancelled only if they have not been shipped. Cancellation requests must be made within 3 hours of placing the order or before shipping, whichever is earlier, by contacting us on WhatsApp or at care@antinorm.co with your Order ID
No. Our products are multifunctional, travel friendly, and designed to replace multiple products, eliminating the need for minis or samples.
Yes. All our products are designed specifically for Indian climate, skin types, and lifestyles.
Yes. We are a 100 percent vegan and cruelty free brand.
While our ingredients are safe, we recommend consulting your doctor before introducing any new product during pregnancy or lactation. Full ingredient lists are available on each product page.
Delivery timelines are typically:
- 3 to 5 business days for metro cities
- 5 to 7 business days for non-metro areas
Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.
Our courier partners usually attempt delivery up to three times. If you miss an attempt, you will receive a WhatsApp message to reschedule, and the delivery agent may call you to confirm a suitable time.
After three unsuccessful attempts, the order will be returned to our warehouse.
Please contact us within 24 hours of receiving the delivery notification. The dispute window with our shipping partners closes after this period.
Yes. All products are designed with ergonomic, utility first packaging suitable for travel.
Do not accept any package where the outer seal is broken or tampered with. If an open package is accepted, we will not be liable for damaged, missing, or incorrect products.
We accept all major prepaid payment methods and Partial Cash on Delivery.
For Partial COD orders, Rs. 200 is collected at checkout. The remaining amount is payable at the time of delivery.
Returns are accepted only in the following cases:
- Physically damaged products
- Manufacturing defects
- Incorrect shipments
Please email us at care@antinorm.co within 24 hours of delivery with:
- An unboxing video
- Clear photos of the issue
For more details, refer to our full Returns and Refund Policy.
Inform us within 24 hours of delivery with an unboxing video and photos to help us escalate the issue with the relevant teams.